SBT Networks
Sales: +1-866-411-1181 | sales@sbtnetworks.com

Resources & Guides

Everything you need to know about business phone systems

Quick Start Guides

Number Porting Checklist

Step-by-step guide to porting your existing business numbers to SBT Networks.

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Network Readiness Checklist

Ensure your network is ready for VoIP with our technical checklist.

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PBX to SIP Trunk Migration

How to migrate from traditional trunks to SIP without downtime.

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Frequently Asked Questions

How long does number porting take?

Typical port time is 7-14 business days. We handle all paperwork and coordination with your current provider. You'll receive updates throughout the process.

What is E911 and do you support it?

E911 (Enhanced 911) automatically provides your location to emergency services when you dial 911. Yes, we fully support E911 and help you configure addresses for all locations and remote workers.

Desk phones vs softphones—which should I use?

Desk phones are great for reception areas and employees who make many calls. Softphones (computer/mobile apps) work well for remote workers and employees who travel. Most businesses use a mix of both.

What's the difference between SIP trunking and hosted phone?

SIP trunking connects your existing PBX to the cloud for calling. Hosted phone (cloud PBX) replaces your entire phone system with a cloud-based solution. If you have a PBX you want to keep, use SIP trunking. If you want to eliminate on-prem hardware, use hosted phone.

How does support work?

Support is included with all plans. Reach us by phone, email, or through your admin portal. Most issues are resolved on first contact. For complex technical issues, you'll work directly with our engineering team.

Can I keep my current phone numbers?

Yes. We can port local, toll-free, and most other business numbers. The process typically takes 7-14 business days and we handle all the paperwork.

Do you offer month-to-month contracts?

Yes. We offer both month-to-month and annual contracts. Annual contracts receive a discount. No long-term commitments required.

Can I integrate with my CRM or other business tools?

Yes. We offer integrations with popular CRM systems, Microsoft 365, Google Workspace, and other business tools. API access is available for custom integrations.

Still Have Questions?

Our team is here to help. Reach out anytime.

Email Us Call +1-866-411-1181