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1. Introduction
SBT Networks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business communications services and website.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, phone number, company name)
- Billing information (processed securely through third-party payment processors)
- Communications data (call logs, voicemail, messages as part of service delivery)
- Support inquiries and correspondence
2.2 Automatically Collected Information
- Usage data (call duration, timestamps, numbers dialed)
- Device information (IP address, browser type, operating system)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide and maintain our communications services
- Process your transactions and send billing information
- Improve and optimize our services
- Provide customer support
- Send service updates and administrative messages
- Comply with legal obligations
- Detect and prevent fraud or abuse
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who help us operate our services (e.g., Telnyx for telephony, Supabase for data storage, Auth0 for authentication)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
5. Data Security
We implement industry-standard security measures to protect your information, including:
- TLS/SRTP encryption for voice communications
- Encrypted data storage
- Secure authentication via Auth0
- Regular security audits and monitoring
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Call detail records are typically retained for 12 months. You may request deletion of your account and associated data at any time.
7. Your Rights
Depending on your location, you may have the following rights:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to or restrict processing
- Data portability
- Withdraw consent
To exercise these rights, contact us at privacy@sbtnetworks.com.
8. Cookies and Tracking
We use cookies and similar technologies to improve your experience. You can control cookies through your browser settings, but disabling them may affect functionality.
9. Third-Party Services
Our services integrate with third-party providers:
- Telnyx: Telephony services
- Supabase: Database and backend services
- Auth0: Authentication and identity management
- AWS: Cloud infrastructure and hosting
These providers have their own privacy policies governing their use of your information.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.
11. International Data Transfers
Your information may be transferred to and processed in the United States and other countries. We ensure appropriate safeguards are in place for international transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our service. Continued use after changes constitutes acceptance.
13. Contact Us
If you have questions about this Privacy Policy, please contact us: